Terms of Service

1. Acceptance of Terms

By accessing or using Rehani ("Platform", "Service", "we", "us", or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our Platform.

These Terms apply to all users of the Platform, including buyers, sellers, and visitors. We may update these Terms from time to time, and your continued use of the Platform constitutes acceptance of any changes.

2. Eligibility and Account Registration

Age Requirements

• You must be at least 18 years old to use our Platform
• If you are between 13-17 years old, you may only use the Platform with parental consent and supervision
• Users under 13 are not permitted to use our Platform

Account Registration

• You must provide accurate, current, and complete information during registration
• You are responsible for maintaining the confidentiality of your account credentials
• You must notify us immediately of any unauthorized use of your account
• One person or entity may maintain only one account

3. Platform Rules and Conduct

Prohibited Activities

You agree not to:

• Violate any applicable laws, regulations, or third-party rights
• Post false, misleading, or fraudulent listings or information
• Engage in price manipulation, bid manipulation, or other unfair practices
• Harass, threaten, or abuse other users
• Spam or send unsolicited communications
• Attempt to circumvent our fees or payment systems
• Use automated tools to access or interact with the Platform
• Interfere with the Platform's operation or security
• Collect user information without consent
• Create multiple accounts to evade restrictions

Prohibited Items

The following items may not be listed or sold on our Platform:

• Illegal items or services
• Stolen goods or items obtained through illegal means
• Counterfeit or replica items
• Weapons, explosives, or hazardous materials
• Drugs, controlled substances, or drug paraphernalia
• Adult content or services
• Items that infringe intellectual property rights
• Live animals or animal products from endangered species
• Items requiring special licenses without proper documentation

4. Buying and Selling

For Sellers

• Listing Accuracy: All listings must be accurate, complete, and not misleading
• Item Condition: Clearly describe item condition and any defects
• Pricing: Set fair and reasonable prices for your items
• Communication: Respond promptly to buyer inquiries
• Fulfillment: Ship items promptly and as described
• Returns: Honor return policies as stated in your listings

For Buyers

• Payment: Pay for items promptly after purchase
• Communication: Communicate respectfully with sellers
• Reviews: Leave honest and fair reviews based on your experience
• Returns: Follow the seller's return policy and our dispute resolution process

5. Fees and Payments

Platform Fees

• We charge sellers a commission on completed transactions
• Payment processing fees may apply to all transactions
• Fee schedules are available in your account dashboard
• We reserve the right to change fees with 30 days notice

Payment Processing

• All payments must be processed through our secure payment system
• We may hold funds for a period to ensure transaction completion
• Refunds are processed according to our refund policy
• You are responsible for any taxes on your transactions

6. Intellectual Property

Platform Content

The Platform and its content, features, and functionality are owned by us and are protected by copyright, trademark, and other intellectual property laws.

User Content

• You retain ownership of content you post on the Platform
• You grant us a license to use, display, and distribute your content on the Platform
• You represent that you have the right to post all content you submit
• We may remove content that violates these Terms or applicable laws

7. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information. By using the Platform, you consent to our data practices as described in our Privacy Policy.

8. Dispute Resolution

Between Users

• We encourage users to resolve disputes directly when possible
• Our customer support team can assist with dispute mediation
• We may investigate disputes and take appropriate action
• Serious violations may result in account suspension or termination

With the Platform

• Any disputes with us should first be addressed through our customer support
• If unresolved, disputes may be subject to binding arbitration
• Class action lawsuits are waived except where prohibited by law

9. Disclaimers and Limitations

Platform Availability

• We strive for 99.9% uptime but cannot guarantee uninterrupted service
• We may perform maintenance that temporarily affects availability
• We are not liable for losses due to service interruptions

User Transactions

• We facilitate transactions but are not a party to them
• We do not guarantee the quality, safety, or legality of items listed
• Users are responsible for their own transactions and interactions
• We provide tools and policies to promote safe transactions but cannot eliminate all risks

Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising from your use of the Platform.

10. Account Termination

By You

• You may close your account at any time through your account settings
• You remain responsible for any outstanding obligations
• Some information may be retained as required by law

By Us

We may suspend or terminate your account if you:

• Violate these Terms or our policies
• Engage in fraudulent or illegal activities
• Receive multiple complaints from other users
• Fail to pay fees or charges
• Remain inactive for an extended period

11. Changes to Terms

We may modify these Terms at any time. We will notify users of material changes by:

• Posting updated Terms on the Platform
• Sending email notifications to registered users
• Displaying prominent notices on the Platform

Your continued use of the Platform after changes take effect constitutes acceptance of the new Terms.

12. Governing Law

These Terms are governed by the laws of [Your Jurisdiction] without regard to conflict of law principles. Any legal action or proceeding shall be brought exclusively in the courts of [Your Jurisdiction].

13. Contact Information

If you have questions about these Terms, please contact us: