Frequently Asked Questions
Find answers to common questions about buying and selling on our platform
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Featured
How do I create an account?
I want to start buying and selling on the platform. How do I create an account?
Creating an account is easy! Click the "Sign Up" button in the top right corner of any page. You'll need to provide your email address, create a password, and verify your email. Once verified, you can start browsing and buying immediately. To sell items, you'll need to complete your profile with additional information.
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Featured
Is it safe to buy and sell here?
How do I know this platform is safe for transactions?
Yes! We prioritize safety with several protection measures: secure payment processing, buyer protection policies, seller verification, dispute resolution system, and encrypted communications. We also monitor all transactions and have a dedicated support team to help resolve any issues.
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Featured
What fees do you charge?
What are the fees for buying and selling on the platform?
For buyers, there are no additional fees - you pay the listed price plus any applicable shipping costs. For sellers, we charge a 20% commission on successful sales, which covers payment processing, buyer protection, and platform maintenance. This fee is automatically deducted before funds are transferred to your account.
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How do I verify my account?
What documents do I need to verify my seller account?
To become a verified seller, you'll need to provide: a government-issued photo ID, proof of address (utility bill or bank statement), and bank account information for payments. Verification typically takes 1-2 business days and helps build trust with buyers.
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documents
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How do I change my password?
I want to update my account password for security.
Go to your Account Settings, click on "Security," then "Change Password." You'll need to enter your current password and your new password twice. We recommend using a strong password with at least 8 characters, including numbers and symbols.
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account-settings
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What payment methods do you accept?
How can I pay for items I want to buy?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and bank transfers. All payments are processed securely through encrypted payment gateways. You can save your preferred payment methods in your account for faster checkout.
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When do I get paid as a seller?
How long does it take to receive payment after a sale?
Payments are processed after the buyer confirms receipt of the item or 7 days after delivery confirmation, whichever comes first. Funds are then transferred to your linked bank account within 1-3 business days. You can track all your earnings and payouts in your Seller Dashboard.
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How does shipping work?
Who handles shipping and how are costs calculated?
Sellers are responsible for shipping items to buyers. Shipping costs are calculated based on item size, weight, and destination. We provide integrated shipping labels and tracking. Buyers can see shipping costs before completing their purchase.
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delivery
costs
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Can I offer local pickup?
Is it possible to arrange local pickup instead of shipping?
Yes! When listing an item, you can offer local pickup as an option. This allows buyers in your area to collect items in person, saving on shipping costs. Always meet in safe, public locations and bring a friend if possible.
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How do I list an item for sale?
What's the process for creating a product listing?
Click "Sell Item" in the header, then: 1) Choose a category, 2) Add photos (up to 10), 3) Write a detailed title and description, 4) Set your price, 5) Choose shipping options, 6) Review and publish. Good photos and detailed descriptions help items sell faster!
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how-to
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How do I handle offers from buyers?
A buyer made an offer below my asking price. What should I do?
You have three options: Accept the offer (sale is completed), Decline the offer (buyer is notified), or Make a counter-offer (negotiate). You have 48 hours to respond to offers. Consider the item's condition, how long it's been listed, and your minimum acceptable price.
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How do I make an offer on an item?
I want to negotiate the price with a seller.
On any product page, click "Make Offer" below the price. Enter your offer amount and an optional message explaining your offer. The seller has 48 hours to respond. Be respectful and reasonable - lowball offers are often ignored.
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negotiation
buying
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What if an item doesn't match the description?
The item I received is different from what was advertised.
We offer buyer protection for items that don't match their description. Contact the seller first to try to resolve the issue. If that doesn't work, open a dispute through your order page within 7 days of delivery. Our support team will review the case and may offer a refund.
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Why can't I send my phone number in messages?
The messaging system blocked my message with contact information.
To protect users from scams and keep transactions secure, we automatically filter messages containing phone numbers, email addresses, and external links. All communication should happen through our platform until the sale is complete. This helps us provide buyer and seller protection.
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security
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How do I report a problem user?
Another user is being inappropriate or suspicious.
You can report users by clicking the "Report" button on their profile or in your message conversation. Provide details about the issue and any evidence. Our moderation team reviews all reports within 24 hours and takes appropriate action, including warnings or account suspension.
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safety
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Still need help?
Can't find what you're looking for? Our support team is here to help.